Investigating The Role of Key Opinion Leaders, Marketing Content and User Experience on Purchase Intention of Eco-Friendly Products Among Gen Z

https://doi.org/10.61487/jssbs.v3i1.133

Authors

  • Isna Juwita Universitas Ekasakti
  • Anita Bawaiqki Wandanaya Universitas Raharja
  • Pas Mahyu Akhirianto Universitas Bina Sarana Informatika
  • Kushariyadi Kushariyadi Politeknik Energi dan Mineral Akamigas
  • Vivid Violin Politeknik Maritim AMI Makassar
  • Fahrina Mustafa Universitas Hasanuddin

Keywords:

key opinion leader, marketing content, user experience, purchase intention

Abstract

Environmental concerns are carried out comprehensively, not only centered on the production process, regulation making and consumption styles, but attention and focus on the impacts or consequences that will be caused in the long term also forces each party to care about environmental issues. There are three important factors in influencing the purchase intention of eco-friendly products, especially for generation Z, namely key opinion leaders, marketing content and user experience. This study aims to analyze the influence of the three independent variables, namely key opinion leaders, marketing content and user experience on the purchase intention of eco-friendly products. This study uses a qualitative method, namely by collecting and reviewing various literature that discusses the influence of key opinion leaders, marketing content and user experience on interest in buying eco-friendly products. Based on the results of the analysis of previous literature that examines and concludes the relationship and influence of key opinion leaders, marketing content and user experience on the purchase intention of eco-friendly products, it is concluded that all predictor variables have a close relationship and can positively influence the purchase intention of eco-friendly products.

References

Indriastiningsih, E., Violin, V., Syafri, M., Nurbakti, R., & Judijanto, L. (2023). Analysis of The Influence of Customer Satisfaction, Experiental Marketing and E-Service Quality on Loyalty of KAI Commuter Customers. Jurnal Sistim Informasi dan Teknologi, 69-73.

Putra, G. W., Anantadjaya, S. P., Juwita, I., Kusumawati, D. A., & Nawangwulan, I. M. (2024). Analysis of The Relationship Between Risk Management, Economic Situation, Customer Behavior And Insurance Business Growth. Innovative: Journal Of Social Science Research, 4(3), 3193-3201.

Juwita, I., Rohman, S., Violin, V., Ramli, A., & Mahardhani, A. J. (2024). Implementation of Digital Policy Experimental Analysis in Higher Education on The Level of Graduates' Absorption in Industry. Jurnal Sistim Informasi dan Teknologi, 29-34.

Bakri, A. A., Wandanaya, A. B., Violin, V., & Fauzan, T. R. (2023). The Application of UTAUT Modified Model to Analyze the Customers Use Behavior of Shopee Paylater. Jurnal Sistim Informasi dan Teknologi, 96-101.

Syarifuddin, S., Tubagus, S. O., Wandanaya, A. B., Siahaan, F. S., & Arief, I. (2023). The Influence of Perception, Consumer Awareness and Preferences on Consumer Behavior In Consuming Local Fruit In Major Cities In Indonesia. Jurnal Scientia, 12(04), 112-117.

Sari, E. N., Wandanaya, A. B., Dewa, D. M. R. T., Hadayanti, D., & Kusnadi, I. H. (2024). Ethnographic Analysis to Identify Customer Experience and Customer Behavior in The Food and Beverage Industry. Jurnal Sistim Informasi dan Teknologi, 54-59.

Murad, S. A., Murad, D. F., Wandanaya, A. B., & Fernando, E. (2018, July). Critical success factor online service quality in online marketing: a systematic literature review. In 2018 10th International Conference on Information Technology and Electrical Engineering (ICITEE) (pp. 158-163). IEEE.

Akhirianto, P. M., Nurdiani, T. W., & Wandanaya, A. B. (2024). Analysis of The Influence of Virtual Travel Services and Digital Information on Tourists Behavior in Determining Destinations. Jurnal Sistim Informasi dan Teknologi, 82-86.

Nasution, M. A., Tawil, M. R., Kushariyadi, K., Gumerung, J. W. L., & Lumentah, L. (2024). The Influence of Green Marketing Strategy on Purchasing Decisions with Emotional Desire as a Moderating Variable. International Journal of Economic Literature, 2(2), 386-394.

Kushariyadi, K., Yani, I., Silamat, E., Sari, T. N., & Aulia, M. R. (2024). Analysis of The Influence of Market Consumption Behavior and Economic Conditions on SME Business Performance. International Journal of Engineering, Science and Information Technology, 4(3), 35-40.

Sudirjo, F., Sari, E. N., & Apramilda, R. (2024). The Role of Customer Trust Toward Digital Sales and Website Visitor Satisfaction on Customer Loyalty of Zara Indonesia. Jurnal Informasi dan Teknologi, 291-296.

Judith, A. (2023). Analysis of the Effect of Customer Service Excellence on Improving Performance Of Oil Anda Gas Company. Journal of Current Research in Business and Economics, 2(1), 344-360.

Bakri, A. A., Wandanaya, A. B., Violin, V., & Fauzan, T. R. (2023). The Application of UTAUT Modified Model to Analyze the Customers Use Behavior of Shopee Paylater. Jurnal Sistim Informasi dan Teknologi, 96-101.

Violin, V., Hasan, S., & Sufri, M. (2022). Analysis of the Influence of Marketing Technology Concepts, Service Quality, and Low-Cost Carrier on Customers and Customer Loyalty on Lion Air Airlines in Indonesia. Journal of Management Science (JMAS), 5(3), 64-73.

Sudirjo, F., Violin, V., Abdullah, A., & Iswahyudi, M. S. (2023). The Effect of Promotion, E-Service Quality and Price on Customer Satisfaction and Its Implication on Loyalty of Tokopedia Customers. JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi), 9(5), 1724-1728.

Sudirjo, F., Violin, V., Hutabarat, A. S., Indriani, L., & Utami, B. (2023). The Application of Extended Expectation-Confirmation Model to Identify Influencing Factors Digital Loyalty for Mobile-Based Travel Platform. Jurnal Sistim Informasi dan Teknologi, 162-166.

Fitri, S., Wardana, Y. F. W., Mustafa, F., Sari, E. N., & Arief, I. (2023). Analysis of The Influence of Online Purchase Decisions, Digital Perceive Value of Quality and Digital Viral Marketing on Consumer Satisfaction of Skincare Products. Jurnal Informasi dan Teknologi, 148-152.

Sudirjo, F., Mustafa, F., Astuti, E. D., Tawil, M. R., & Putra, A. S. B. (2023). Analysis Of The Influence Of Hedonic Motivation, Digital Devices Ease Of Use Perception, Benefits Of Digital Technology And Digital Promotion On Intention To Use Of Digital Wallets Consumers. Jurnal Informasi Dan Teknologi, 33-38.

Sunarso, B., & Mustafa, F. (2023). Analysing the Role of Visual Content in Increasing Attraction and Conversion in MSME Digital Marketing. Journal of Contemporary Administration and Management (ADMAN), 1(3), 193-200.

Sudirjo, F., Mustafa, F., Osman, I., & Kusnadi, I. H. (2024). Analysis of The Effectiveness of Integrated Customer Relationship Management Strategy Implementation on Loyalty of National Logistics Company Customers. Jurnal Informasi dan Teknologi, 223-228.

Sriyanti, A. H. D., Payangan, O. R., & Mustafa, F. (2023). The Influence of Store Atmosphere, Service Quality, and Product Variance on Customer Loyalty Through Customer Satisfaction at Marinor Cafe in Makassar City. Economics and Business Journal (ECBIS), 1(5), 763-772.

Published

2025-03-20

How to Cite

Juwita, I., Wandanaya, A. B., Akhirianto, P. M., Kushariyadi, K., Violin, V., & Mustafa, F. (2025). Investigating The Role of Key Opinion Leaders, Marketing Content and User Experience on Purchase Intention of Eco-Friendly Products Among Gen Z. Journal of Social Science and Business Studies, 3(1), 397–401. https://doi.org/10.61487/jssbs.v3i1.133

Issue

Section

Articles