Mental Workload Analysis Using NASA TLX on Healthcare Workers in the Emergency Room of Sariningsih Hospital Class IV, Bandung City

https://doi.org/10.61487/jssbs.v3i4.179

Authors

  • Bheta Silfana Ulul Azmi Universitas Islam Bandung
  • Zulmansyah Zulmansyah Universitas Islam Bandung
  • Nirmala Kesuma Universitas Islam Bandung

Keywords:

mental workload, emergency room (IGD), NASA TLX, health workers

Abstract

Human resources (HR) are an integrated expertise that comes from the mental and physical power possessed by each individual and is something that is very important for the activities carried out. Emergency Room (IGD) is one of the most important work units in a hospital. The purpose of this study was to describe the Mental Demand (MD), Physical Demand (PD), Temporal Demand Frustration (FR), Effort (EF) and Performance (PE) of doctors, nurses and midwives in the Emergency Room of the Sariningsih Level IV Army Hospital, Bandung City. The research method used in this study was quantitative descriptive with a sample size of 39 health workers. Based on the research results obtained by the author, it is known that the majority of health workers in this study who experience a very high mental workload, namely doctors were found in the physical demand aspect with a total of 6 people and temporal demand was found with a total of 5 people. While for nurses, it was found in the mental demand aspect with a total of 9 people, performance with a total of 7 people, frustration with a total of 7 people, and effort with a total of 5 people. And for midwives, it was found in all aspects at a high level. So based on the total Nasa TLX score, the overall mental workload of health workers in the RST Level IV Emergency Room. IV 03.07.03 Sariningsih Bandung City is classified as moderate.

References

Arasyandi, M., & Bakhtiar, A. (2016). Analisa beban kerja mental dengan metode NASA TLX pada operator kargo di PT. Dharma Bandar Mandala (PT. DBM). Industrial Enggineering Online Journal, 5(4).

Azhari, T. R., & Suparno, A. (2024). Analisis beban kerja mental di Divisi OPJ pada perusahaan jasa Telekomunikasi dengan NASA-TLX. Jurnal Penelitian Dan Aplikasi Sistem Dan Teknik Industri (PASTI), XVIII(3), 329–343.

Cucu, Nuraeni, H., & Muryani, A. (2019). Analisis Beban Kerja Perawat di Ruang Rawat Inap Rumah Sakit Gigi Mulut Universitas Padjadjaran Tahun 2018. Jurnal Sistem Kesehatan, 4(4). https://doi.org/https://doi.org/10.24198/jsk.v4i4.22983

Diniaty, D. (2018). Analisis beban kerja mental operator lantai produksi pabrik kelapa sawit dengan metode NASA-TLX di PT. Bina Pratama Sakato Jaya, Dharmasraya. Jurnal Teknik Industri: Jurnal Hasil Penelitian Dan Karya Ilmiah Dalam Bidang Teknik Industri, 4(1). https://doi.org/http://dx.doi.org/10.24014/jti.v4i1.5880

Efendi, F., & Makhfudli. (2009). Keperawatan Kesehatan Komunitas Teori dan Praktik dalam Keperawatan. Salemba Medika.

Gulo, L. T., Pane, S. F., & Harani, N. H. (2020). Alogaritma NASA-TLX untuk Analisis Beban Kerja. Kreatif Industri Nusantara.

Hart, S. G., & Staveland, L. E. (1998). Development of NASA-TLX (Task Load Index): Results of Empirical and Theoretical Research. Advances in Psychology, 52, 139–183.

Haryanti, Aini, F., & Purwaningsih, P. (2013). Hubungan antara beban kerja dengan stres kerja perawat di Instalasi Gawat Darurat RSUD Kabupaten Semarang. Jurnal Manajemen Keperawatan, 1(1). https://jurnal.unimus.ac.id/index.php/JMK/article/view/949

Hoonakker, P., Carayon, P., Gurses, A. P., Brown, R., Khunlertkit, A., McGuire, K., & Walker, J. M. (2011). Measuring workload of ICU nurses with a questionnaire survey: the NASA Task Load Index (TLX). IIE Transactions on Healthcare Systems Engineering, 1(2), 131–143. https://doi.org/10.1080/19488300.2011.609524

Indiyaningsih, K. M. H., Murdyastuti, A., & Puspitaningtyas, Z. (2020). Efeect of human resource competency, work culture and utilization of information technology to performance of employees. International Journal of Scientific and Technology Research, 9(4), 3636–3641. https://doi.org/10.19184/issrd.v2i1.17468

Indra Nara Persada, Maiza, & Septa Diana Nabella. (2023). The Influence of Leadership, Motivation and Incentives on the Performance of Personnel of the Operations Section of Polda Kepri. International Journal of Accounting, Management, Economics and Social Sciences (IJAMESC), 1(4), 403–416. https://doi.org/10.61990/ijamesc.v1i4.38

Kasmir. (2019). Manajemen Sumber Daya Manusia. Rajawali Pers.

Krisdiana, H., Ayuningtyas, D., Iljas, J., & Juliati, E. (2022). Hubungan Beban Kerja Tenaga Kesehatan dengan Kelelahan Kerja di Puskesmas Kecamatan Sukmajaya Kota Depok Selama Pandemi. Bikfokes, 2(3), 136–147.

Mugisha, J. F., & Namaganda, G. (2014). Using The Workload Indicator Of Staffing Needs (WISN) Methodology To Assess Work Pressure Among The Nursing Staff Of Lacor Hospita. Health Policy and Development, 6(1), 1–15.

Munandar, A. S. (2001). Psikologi industri dan organisasi. UI Press.

Putri, U. L., & Handayani, N. U. (2017). Analisis beban kerja mental dengan metode NASA TLX pada departemen logistik PT ABC. Industrial Enggineering Online Journal, 6(2). https://ejournal3.undip.ac.id/index.php/ieoj/article/view/16483

Raziansyah, Pertiwi, M. R., Ifansyah, M. N., & Hasaini, A. (2021). Manajemen Sumber Daya Manusia Rumah Sakit (M. Nasrudin (ed.)). PT. Nasya Expanding Management.

Rizqiansyah, M. Z. A., Hanurawan, F., & Setiyowati, N. (2017). Hubungan antara beban kerja fisik dan beban kerja mental berbasis ergonomi terhadap tingkat kejenuhan kerja pada karyawan PT Jasa Marga (Persero) TBK Cabang Surabaya Gempol. Jurnal Sains Psikologi, 6(1), 37–42.

Saputra, R. T. (2016). Hubungan Beban Kerja Perawat dengan Mutu Pelayanan Keperawatan di Rawat Inap Rumah Sakit Umum Daerah Sultan Syarif Mohamad Al-Kadrie Kota Pontianak. Naskah Publikasi.

Setiyawan, A. E. (2020). Gambaran beban kerja perawat di ruang instalasi gawat darurat (IGD) RSUD Undata provinsi Sulawesi Tengah. Preventif: Jurnal Kesehatan Masyarakat, 11(1), 38–46.

Sugiyono. (2015). Metode Penelitian Kuantitatif Kualitatif dan R&D. Alfabeta.

Sugiyono, D. (2018). Metode Penelitian Kuantitatif, Kualitatif, dan R & D. Alfabeta.

Published

2025-12-30

How to Cite

Azmi, B. S. U., Zulmansyah, Z., & Kesuma , N. (2025). Mental Workload Analysis Using NASA TLX on Healthcare Workers in the Emergency Room of Sariningsih Hospital Class IV, Bandung City. Journal of Social Science and Business Studies, 3(4), 588–603. https://doi.org/10.61487/jssbs.v3i4.179

Issue

Section

Articles